FAQ: frequently asked questions for the car assessor
Short answers to what we are asked most often after accidents, about reports, costs and insurance, when buying a car and about electric cars, family and traffic in Berlin and Brandenburg. Where there is a detailed explanation, the answer takes you straight there.
Reviewed by Tilo Neumann, master motor vehicle technician and vehicle assessor since 2008. Last updated:
166 questions in 12 topics
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Right after the accident
What matters in the first few hours, before anything is repaired.
What do I have to do right after an accident?
Secure the accident scene, help anyone injured and, if someone is hurt, call the emergency number 112. Then take photos, note down witnesses, do not admit fault and call an assessor of your choice .
More on this: Checklist after an accidentHow do I secure the accident scene properly?
Switch on your hazard lights, put on your high-visibility vest while still in the car and get out on the pavement or passenger side if possible. Place the warning triangle about 50 metres before the accident scene in built-up areas, about 100 metres on country roads and around 200 metres on the motorway.
More on this: Checklist after an accidentWhen should the police record the accident?
If anyone is injured, if there is major property damage, a dispute about what happened, or a suspicion of alcohol or drugs. For minor damage without a dispute, exchanging details is often enough.
More on this: Checklist after an accidentWhich photos should I take after an accident?
First an overview from several directions showing where the vehicles came to rest, then both licence plates and every item of damage close up and from a little further away. Also traces such as broken glass or skid marks, as well as traffic lights and road signs. Only take photos from a safe position.
More on this: Checklist after an accidentAre my own photos of the damage enough?
They help, but they do not replace expert documentation in which traces are measured and assessed.
More on this: Evidence preservationHow do I fill in the European Accident Statement?
Together at the accident scene: each driver fills in the column for their vehicle, A or B, the boxes in the middle describe what happened, and you add a simple sketch. Both of you sign. This is not an admission of fault, but only enter what you know for sure.
More on this: Checklist after an accidentWhen should I call the assessor?
As soon as possible after the accident, and in any case before the repair. After that, traces and damage often can no longer be documented properly.
More on this: Evidence preservationWhat applies if it is unclear who was at fault?
Then the damage is divided according to a liability ratio . Good evidence can shift the ratio in your favour, so have the damage documented before the repair.
More on this: Accident where fault is unclearWhat should I record after a rear-end collision?
Where both cars came to rest, skid marks, the traffic light phase and witnesses. Usually the prima facie evidence points against the driver who hit the car in front, but not always, for example after a sudden lane change or if the car in front braked for no reason. Then good evidence decides the question of liability.
More on this: Accident where fault is unclearHow should I behave after an accident on the motorway?
If possible, drive onto the hard shoulder, switch on your hazard lights, put on your high-visibility vest and get all occupants behind the crash barrier. Only then set up the warning triangle and call for help, via the emergency number 112 if anyone is injured. Take photos only from a safe position, never on the carriageway.
More on this: Checklist after an accidentWhat should I do if there are children in the car during an accident?
Stay calm, switch on your hazard lights and let the children get out on the side away from traffic, behind the crash barrier on the motorway. If you suspect injuries, call the emergency number 112, even if the child initially seems unhurt. Afterwards, have the child seat checked; it usually needs to be replaced.
More on this: Child seat after an accidentWhat is important after an accident with a cyclist?
First look after the cyclist; if they are injured, call the emergency number 112 and the police. Then note down name, address and witnesses, and photograph the damage to the bicycle as well. We also determine the damage to bicycles and e-bikes with an report.
More on this: Reports by car makeWhat do I have to do after an accident involving wildlife?
Secure the accident scene, inform the police or the local hunter and have a wildlife accident certificate issued. Do not take the animal with you. The damage is usually paid by your partial comprehensive cover (Teilkasko).
More on this: Car assessor in the Berlin surroundingsI damaged a parked car. Is a note on the windscreen enough?
No. Anyone who just leaves a note and drives away risks criminal proceedings for leaving the scene of an accident. Wait a reasonable time for the owner and then report the damage to the police. Photos of the damage and the location help.
More on this: Checklist after an accidentWhat should I do after an accident with a car-sharing car?
Inform the provider immediately via the app or hotline and call the police; many providers require this in their terms. Photograph all damage and the accident scene. Whether and how much you pay yourself depends on your contract, usually via an excess.
What do I need if I have an accident abroad?
The European Accident Statement, photos, the other party's licence plate and insurance details and, if anyone is injured, the police on site. After an accident in the EU, the German motor insurers' central call service (Zentralruf der Autoversicherer) gives you the contact person of the other party's insurer in Germany. However, the law of the country where the accident happened usually applies, and not every country reimburses Assessor's costs as in Germany.
More on this: Checklist after an accidentThe other party has a foreign licence plate. Will I still get my money?
As a rule, yes. The German Green Card Bureau (Deutsches Büro Grüne Karte) is responsible. Note down the licence plate, vehicle type, owner and insurance details.
More on this: Car assessor in the Berlin surroundingsAssessors and reports
When a report is worth it, what it contains and how the inspection works.
What exactly does a car assessor do?
They inspect the vehicle, document the damage with photos and measurements and calculate the repair costs, Diminished value and the value of the vehicle. The result is a report with which you prove your claims to the insurer. We work independently and only for you as our client.
More on this: Accident damage reportIs a vehicle expert the same as a car assessor?
In everyday German, yes, and “Autogutachter” means the same thing too. None of these terms is protected, only the title of a publicly appointed and sworn expert (öffentlich bestellter und vereidigter Sachverständiger).
More on this: Vehicle assessors in BerlinDoes the expert have to be publicly appointed?
No, this is not required for an accident damage report. What matters is a complete report that can be followed.
More on this: Vehicle assessors in BerlinFrom what amount of damage is a report worth it?
As a rule of thumb, from about €750; below that, a repair cost estimateis often enough. An inspection without obligation shows whether the damage is bigger than it looks.
More on this: Vehicle assessors in BerlinWhy can a small scratch hide major damage?
Plastic bumpers often spring back after an impact. Behind them, brackets, beams, crash absorbers or parking sensors can be damaged without it being visible from the outside. If hidden damage only becomes apparent during the repair, the report can be supplemented.
More on this: Damage reports in BerlinHow does an accident damage report work?
You call us or write to us, and we arrange an appointment wherever your car is. During the inspection we photograph and measure the damage, then we calculate the repair costs and values. You receive the finished report and, if you wish, so do your lawyer and the other party's insurer.
More on this: Costs and processHow quickly can I get an appointment?
In Berlin, often the same day. In the surrounding area and in Brandenburg we will briefly agree the appointment with you.
More on this: Vehicle assessors in BerlinDo I have to bring the car to the office?
No. We inspect the vehicle wherever it is: at home, at work, in a car park or at the garage.
More on this: Car assessor in BerlinWhat do I need for the appointment?
The vehicle registration certificate and, if known, the other party's name, licence plate and insurer, as well as the police reference number.
More on this: Questions on the home pageWhat is in an accident damage report?
The damage with photos, repair costs and repair time, replacement value, residual value and, where applicable, the diminished value. Your compensation is based on these figures.
More on this: Damage reports in BerlinWhat is diminished value after an accident?
A car with accident damage is worth less when sold than one without, even if it has been repaired professionally. This loss in value is called merkantile Wertminderung (diminished market value). After an accident that was not your fault, you are usually entitled to it, and the assessor determines the amount. For very old cars or minor damage, it may not apply.
More on this: Car glossaryWhat does replacement value mean?
It is the price you would have to pay a reputable dealer in your region for a comparable car: same model, similar age, similar mileage and equipment. It is the basis when a repair is no longer worth it.
More on this: Car glossaryWhat is the residual value and how is it determined?
The residual value is what your damaged car is still worth in its accident-damaged state. The assessor usually determines it from three offers on the regional market. In the case of a total loss it is deducted from the replacement value.
More on this: Car glossaryWhen is a car an economic total loss?
When the repair costs more than the car was worth before the accident. The insurer then usually pays the replacement value minus the residual value. Example: replacement value €8,000, residual value €2,000, you receive €6,000. One exception is the 130 percent rule.
More on this: 130 percent ruleWhy is the repair time stated in the report?
Because it determines how long you are entitled to a rental car or compensation for loss of use. In the case of a total loss, the report instead states the time you need to find a replacement vehicle.
More on this: Rental car or loss of useWhat is the difference between previous damage and new damage?
Previous damage was there before the accident, whether repaired or not. The assessor separates it from the new damage so that only the new damage is paid for. Never conceal known previous damage, as this can jeopardise your entire claim.
More on this: Damage reports in BerlinWhat does a paint thickness measurement show?
The gauge shows how thick the paint is at each point. Values that are clearly higher than on the rest of the car indicate a repaint or filler, i.e. earlier damage. This helps to distinguish previous damage and when buying a used car.
More on this: Used car inspectionWhen does a wheel alignment make sense after an accident?
If a wheel, the axle or the steering may have been affected, for example after hitting a kerb or after front-end damage. Warning signs are a crooked steering wheel, a car that pulls to one side, or unevenly worn tyres.
More on this: Technical reportsWhat is checked on a motorcycle after an accident?
Besides the fairing and add-on parts, above all the frame, fork, steering head, rims and brakes, because damage there is often not visible straight away. Damaged protective clothing such as a helmet, jacket or gloves is also part of the damage. You should always replace a helmet after a fall.
More on this: Motorcycle reportsWhen do I need an evidence preservation report?
When the traces and condition of a vehicle need to be recorded before they disappear: before a repair, in a dispute with a garage or a seller, or when it is unclear how the accident happened. The report documents the condition neutrally, including for any later proceedings.
More on this: Evidence preservationWhat happens after the report?
The report goes to the other party's insurer, usually via your lawyer. The insurer checks it and pays. If it cuts individual items, we write a professional expert statement, and your lawyer deals with the legal side.
More on this: The insurer is cutting my claim: what should I do?What misconceptions are there about the accident damage report?
Three examples: The insurer decides on the assessor? After an accident that was not your fault, you choose them yourself. I have to pay for the report myself? As a rule, the other party's insurer pays. It's only a scratch? There is often more behind the bumper.
More on this: Vehicle assessors in BerlinWho pays for the report after an accident that was not my fault?
As a rule, the other party's liability insurer, because the assessor's costs are part of your damage (§ 249 BGB). After you assign your claim to us, we bill the insurer directly; as a rule, you do not pay anything upfront.
More on this: Costs and processWhat do I pay if I am partly at fault?
No assessor's costs. The insurer reimburses our fee according to the liability ratio, and we write off the share attributable to you.
More on this: Costs and processWhat does the report cost if I caused the accident myself?
Then you are the client yourself. Depending on the work involved, the fee is between €100 and €500, and we tell you the price in advance.
More on this: Costs and processWho pays for the assessor in an own-damage (Kasko) claim?
In own-damage (Kasko) claims your own insurer usually commissions an assessor and pays for them. If you commission an expert yourself without agreeing this first, you usually pay for them yourself. So discuss this with your insurer in advance.
More on this: Costs and processHow does a car assessor calculate the fee?
For liability claims, usually based on the amount of damage, plus additional costs for photos, travel and paperwork. Technical reports are usually charged by time.
More on this: Costs and processWho pays for travel to the area around Berlin?
Travel costs are part of the assessor's costs. After an accident that was not your fault, the other party's insurer usually pays them; we agree very long distances with you in advance.
More on this: Car assessor in the Berlin surroundingsWhat does a vehicle valuation cost?
The online valuation on our website is free of charge and gives you a first price range. The cost of a valuation report with inspection varies depending on the vehicle and the purpose. We tell you the price in advance so that you can plan with certainty.
More on this: Online valuationInsurance and your rights
What the other party's insurer may do and what you do not have to accept.
Liability or Kasko: which insurance pays for my damage?
If someone else caused the accident, their liability insurer pays, and you choose the garage and assessor yourself. If you caused it yourself or no one is responsible, only your own Kasko cover helps: partial cover (Teilkasko), for example, for wildlife, hail, glass, fire or theft, and fully comprehensive cover (Vollkasko) also for damage you caused yourself and for vandalism, in each case according to your contract.
More on this: Your rights after an accidentWhat am I entitled to after an accident that was not my fault?
Full compensation. As a rule, this includes an independent report, a lawyer, towing costs, a rental car or loss of use, free choice of garage and compensation for the diminished value.
More on this: Your rights after an accidentThe insurer wants to send its own assessor. Do I have to accept that?
No. After an accident that was not your fault, you generally choose the expert yourself. An assessor working for the other party's insurer works on the insurer's behalf.
More on this: Vehicle assessors in BerlinDo I have to use the insurer's partner garage?
After an accident that was not your fault, generally not. You choose the garage, assessor and lawyer yourself.
More on this: Expert statement and counter-reportIs CARCHECK tied to an insurer?
No. We work freely and independently, for you as our client and not for insurers, garages or manufacturers.
More on this: About CARCHECKRental car or loss of use: what am I entitled to?
After an accident that was not your fault, either a rental car of a reasonable class or, if you do not take one, compensation for every day without a car. The amount depends on your vehicle, the duration on the repair time in the report. The condition is that you would actually have used the car during this time.
More on this: Your rights after an accidentWhat applies if my company car, van or taxi is out of action?
For vehicles you use to earn money, the daily flat rate is usually not applied; instead it is the actual loss of earnings, a rental vehicle or the cost of a reserve vehicle. Collect evidence such as orders, turnover and invoices. How long the vehicle is out of action is stated in the report.
More on this: Your rights after an accidentWhat does notional settlement mean?
You have the repair costs from the report paid out without VAT and decide yourself whether, where and how to have the car repaired. In some circumstances the insurer may refer you to a cheaper garage. Whether this is permissible in your case can be clarified by a specialist traffic lawyer.
More on this: Your rights after an accidentWhat is the 130 percent rule?
If the repair costs and diminished value together are no more than 30 percent above the replacement value, you may still have your car repaired. The condition is a complete, professional repair according to the report, and you must keep using the car for at least six months afterwards. Whether this fits should be checked in each individual case.
More on this: Your rights after an accidentHow does a liability ratio affect my money?
Each party is compensated for the part of their damage for which the other is responsible. Example: with a ratio of 70 to 30 in your favour, the other party's insurer pays 70 percent of your damage. You or your fully comprehensive cover (Vollkasko) pay for the rest.
More on this: Accident where fault is unclearWhat does the duty to mitigate damage mean?
You must not increase the damage unnecessarily. This includes commissioning the repair promptly, not taking an excessively expensive rental car and not leaving a car that cannot be driven parked for weeks at a cost. If you breach this, you may be reimbursed less.
More on this: Your rights after an accidentShould I sign anything after an accident?
Do not sign an admission of fault at the accident scene. What is common and sensible later is the assignment of the assessor's costs, so that we can bill the insurer directly. Be careful with a settlement agreement (Abfindungserklärung) from the insurer: with it you usually waive all further claims. Have it checked first.
More on this: Your rights after an accidentThe insurer is cutting my claim. What can I do?
Ask for the reasons in writing and do not sign anything you have not had checked. We check whether the cut is technically correct with a expert statement, and a specialist traffic lawyer deals with the legal side.
More on this: The insurer is cutting my claim: what should I do?Can the insurer cut the assessor's fee?
This happens often. However, according to the case law of the Federal Court of Justice, you do not have to look for the cheapest assessor before commissioning one.
More on this: Costs and processDo I need a lawyer or an assessor?
Often both, because they have different tasks. The assessor establishes what is damaged on the car and what the repair costs. The lawyer enforces your claims legally, from liability to compensation for pain and suffering. Only a lawyer may give legal advice.
More on this: Lawyer after an accidentWho pays for the lawyer after an accident?
After an accident that was not your fault, usually the other party's insurer, if hiring a lawyer is necessary and appropriate. If you are partly at fault, it depends on the liability ratio.
More on this: Lawyer after an accidentDoes the car assessor also deal with compensation for pain and suffering?
No. We assess the damage to the vehicle. Compensation for pain and suffering and other personal injury are legal and medical questions; a specialist traffic lawyer and your doctors are responsible for those. Always have injuries documented by a doctor promptly after an accident.
More on this: Lawyer after an accidentWhich mistakes cost the most money after an accident?
The most common: admitting fault at the accident scene, accepting the assessor sent by the other party's insurer , having the car repaired without a report and signing a settlement agreement without having it checked. People also often forget diminished value and loss of use.
More on this: Your rights after an accidentThe answers are general guidance and not legal advice. How your individual case is to be assessed can be clarified by a specialist traffic lawyer.
Buying, selling and valuation
When you buy or sell a car or need to prove its value.
What should I look out for when buying a used car?
Check the papers and the chassis number, the last main inspection (HU) report and the service records. On the car itself: panel gaps, paint, tyres, underbody, warning lights and a sufficiently long test drive. For more expensive vehicles, a pre-purchase inspection before you sign is worth it.
More on this: Used car inspectionWhat does a pre-purchase inspection for a used car cost?
From €50. We discuss what your case will cost on the phone beforehand.
More on this: Used car inspectionHow can I recognise a repaired accident car?
Signs include uneven panel gaps, slight colour differences between parts, overspray on seals and plastic parts, tampered screws on wings and doors, and differing paint thicknesses. A professional inspection before you buy gives you certainty.
More on this: Used car inspectionHow can I recognise a manipulated mileage?
Compare the reading with the service book, invoices and the main inspection (HU) reports, where it is recorded each time. If the wear on the steering wheel, gear knob, pedals and driver's seat does not match, be careful. Control units also often store mileage readings that can be read out.
More on this: Used car inspectionWhy is the service book so important when buying a car?
It shows whether the car was serviced according to the manufacturer's specifications and when, for example, the timing belt or brake fluid was changed. Gaps can lead to expensive repairs and reduce the value. With many manufacturers, the service history can also be retrieved digitally at the garage.
What is different when buying privately rather than from a dealer?
A dealer is liable to private customers for defects, for at least one year for used cars. Private sellers can exclude liability, but not for defects they fraudulently concealed or for characteristics they expressly promised. So have the accident-free status and the mileage confirmed in writing.
More on this: Used car inspectionWhat should I look out for when buying a used motorhome?
Above all, moisture in the body, which often can only be found with a meter. Also the seals, the gas system with proof of inspection, the electrics, chassis, underbody and the age of the tyres, which is shown by the DOT number. A report before you buy protects you from expensive surprises.
More on this: Used car inspectionWhat determines the value of my car when I sell it?
Above all the model, age, mileage, equipment and condition. Other factors are previous damage, a complete service history, the number of previous owners and the market situation, which varies by region and season. Our free online valuation gives you a first estimate.
More on this: Online valuationHow much does high mileage reduce the value of my car?
Mileage is one of the most important value factors. However, a commuter car with lots of motorway kilometres and a complete service history is often in better condition than one with low mileage used for short trips. Records of servicing and repairs make the difference.
More on this: Online valuationIsn't an online valuation enough?
For a first estimate, yes: our free online valuation gives you a price range in about 30 seconds. However, it cannot see the condition and previous damage . If you need to prove the value, you need a report.
More on this: Used car inspectionHow do I avoid extra charges when returning a leased car?
Have the car inspected independently a few weeks before you return it. Then you know what counts as normal wear and tear and what can be charged as damage, and you can have minor defects repaired cheaply beforehand. Do not sign the return report under time pressure.
More on this: Lease returnWhen do companies need a vehicle valuation?
For example, when selling a company car to employees or shareholders, when transferring it to private assets, in the case of inheritance or a dispute about the value. A report proves the market value in a way that can be followed. Clarify tax questions with your tax adviser.
More on this: All servicesWhat is in a classic car valuation report?
The market value and usually also the replacement value, a condition grade from 1 to 5, information on originality and detailed photo documentation. Many insurers require such a report in order to agree a fixed insured value.
More on this: Classic and modern classic carsHow often should a classic car report be renewed?
We recommend updating it at least every two years. It is best to check with your insurer before commissioning whether they will accept the report.
More on this: Classic and modern classic carsHow do I preserve the value of a modern classic (youngtimer)?
Service it regularly, protect it against rust, store it in a dry place if possible and keep all invoices. Keep original parts, even if you modify something. From 30 years of age, the car can get historic number plates (H-Kennzeichen) if it is well preserved and largely original.
More on this: Classic and modern classic carsDo you assess all car makes?
Yes, vehicles of all manufacturers, even without their own make page. Also motorcycles, e-scooters, e-bikes, motorhomes and vans.
More on this: Reports by car makeElectric cars and new mobility
What is different with electric cars, hybrids, e-scooters and cargo bikes.
What is different after an accident with an electric car?
Do not touch any damaged orange high-voltage cables, and tell the police and emergency services that it is an electric car. After a heavier impact, the high-voltage system should be checked before the car is driven again. If the battery is damaged, the vehicle should be parked outdoors at a distance from others.
More on this: Accident damage reportWhat is different when assessing hybrid vehicles?
A hybrid has both a combustion engine and a high-voltage system. After an accident, the battery, cables and cooling of the electric drive therefore also have to be assessed, and some work may only be carried out by specialists qualified for it. This affects the repair costs and repair time.
More on this: Accident damage reportWhy is the battery condition so important when buying an electric car?
The battery is the most expensive component. The so-called State of Health (SOH) shows as a percentage how much of its original capacity remains. Ask to see a current battery certificate and check how long the manufacturer's warranty on the battery still runs.
More on this: Used car inspectionHow is a used electric car valued?
Besides age, mileage and condition, the battery is what matters most. Then there are charging power, software version, warranty and the development of new car prices, which moves the used market more for electric cars than for combustion cars. A valuation with a current battery certificate provides clarity.
More on this: Used car inspectionWhy does the range of electric cars drop in winter?
Cold slows down the chemical processes in the battery, and the heating needs extra power. The range drops noticeably, especially on short trips. It helps to preheat the car while it is still plugged in and to use seat and steering wheel heating instead of full cabin heating.
Is an electric car worth it for families without their own wallbox?
That depends on your everyday life. Charging at home is usually the cheapest and most convenient. If you can only charge publicly, check where there are charging points near your home and work and what the electricity costs there, because prices vary a lot.
May I have a wallbox installed in an apartment building?
As a rule, yes: tenants and apartment owners have a legal right to be allowed to install one. You usually pay the costs yourself. Every wallbox must be registered with the grid operator, and above 11 kilowatts it needs the operator's approval.
What applies in an accident with an e-scooter?
Note down the insurance plate and, for rental scooters, the vehicle number, and take photos, including of the scooter. Unlike with a car, the owner of an e-scooter is not automatically liable; usually it has to be proven that the rider made a mistake. That is why witnesses and having the police record the accident are particularly important.
More on this: Evidence preservationWhat should families look out for when buying a cargo bike?
Safe child seats with belts, a stable stand, good brakes and a design that suits your journeys: two-wheelers are more manoeuvrable, three-wheelers are more stable when standing. Take a test ride with a load and clarify beforehand where the bike can be parked safely and dry.
Technology and maintenance
What you can check yourself and when a garage or assessor is needed.
What do red, yellow and green warning lights mean?
Red means: stop safely and do not drive on, for example for oil pressure, brakes or coolant temperature. Yellow or orange means: go to a garage soon, for example for the engine check or tyre pressure light. Green and blue only show that a function is switched on, such as lights or cruise control.
How much tread should my tyres have?
The legal minimum is 1.6 millimetres; 3 millimetres are recommended for summer tyres and 4 millimetres for winter tyres . A simple test: put a 1-euro coin into the main groove. If the gold rim is still visible, the tread is below about 3 millimetres. Replace tyres with cracks or bulges immediately.
How can I tell that the brakes need to be checked?
By squealing or grinding when braking, a pulsating or soft brake pedal, a car that pulls to one side when braking, or a warning light. Then go to a garage soon, and if the pedal is soft, do not drive on.
More on this: Technical reportsHow do I check the lights in five minutes?
Walk once around the car: side lights, dipped and main beam, indicators and hazard lights, rear fog light and number plate light. You can see the brake and reversing lights reflected in a shop window or on the garage wall, or ask someone to help.
When should I change the wiper blades?
When they leave streaks, judder or the rubber edge is cracked, at the latest about once a year. Autumn is a good time. In winter, add antifreeze to the washer fluid; in summer, a cleaner that removes insects.
What can I check myself before the main inspection (HU)?
Lights, tyres, wipers and washer fluid, horn, warning lights in the cockpit and stone chips in the windscreen. A first-aid kit, warning triangle and high-visibility vest belong in the car anyway. Fixing minor defects beforehand often saves a re-inspection.
What do emergency brake assist and lane keeping assist do?
Emergency brake assist warns you of an imminent collision with the vehicle in front and brakes by itself if necessary. Lane keeping assist gently steers you back if you leave your lane unintentionally. Such systems have been mandatory in the EU for newly registered cars since July 2024. The responsibility nevertheless remains with you.
Why do driver assistance systems have to be recalibrated after an accident?
Cameras and radar sensors are often located in the bumper, the radiator grille or behind the windscreen. If something is repaired or replaced there, they have to be recalibrated, otherwise they may react incorrectly. These costs are part of the accident damage and are included in the report.
More on this: Accident damage reportHow do I secure luggage and a roof box properly?
Heavy items at the bottom and directly against the back seat, secure loose items with a net or straps, nothing on the parcel shelf. For a roof box, observe the permitted roof load in the owner's manual; the rack and box count towards it. Drive more slowly with a roof box; many manufacturers recommend no more than 130 km/h.
How do I secure tools and materials in a van?
With tension straps at the lashing points, a partition or grille to the driver's cab and fixed shelving systems. Heavy items belong at the bottom and at the front against the partition. The driver and the owner are responsible for securing the load; in a check, you risk a fine and penalty points.
Seasons, weather and travel
From the spring check to black ice: what matters throughout the year.
What does the spring check include?
Change the tyres and check their tread and age , thoroughly remove road salt from the underbody and wheel arches, and touch up minor paint damage before rust forms. Also check the wiper blades, the lights and the air conditioning before the first hot day.
What should I check at the start of the motorcycle season?
Tyre pressure, tread and age, as well as brakes, chain, lights, battery and protective clothing. Ride carefully for the first few trips, because many drivers are not yet used to looking out for motorcycles again after the winter.
More on this: Motorcycle reportsWhat should I check before a long holiday drive?
Tyre pressure according to the specification for a full load, tyre condition, oil, coolant and washer fluid, and the lights. Also high-visibility vests for all passengers, a first-aid kit and a warning triangle. For travel abroad, check whether a vignette, environmental badge or other equipment is required.
What do I need to check before a camping holiday with a caravan?
First, whether your driving licence is sufficient: with a caravan over 750 kilograms, the combination may have a maximum permissible total mass of 3,500 kilograms with class B, up to 4,250 kilograms with B96, and above that you need BE. Also check the nose weight, tyre age, lights and brakes. The permitted speed is 80 km/h, or 100 km/h on the motorway with a 100 km/h approval.
What should I do if I aquaplane?
Stay calm, declutch or take your foot off the accelerator, keep the steering wheel straight and do not brake until the tyres grip again. Prevention helps most: drive more slowly in heavy rain, avoid ruts and make sure you have enough tread.
More on this: Tyre treadWho pays for marten and hail damage?
Hail damage is paid by your partial comprehensive cover (Teilkasko), and marten bites usually too, but consequential damage to the engine only if your contract includes it. Photograph the damage straight away and report it to your insurer. In the case of hail, a report determines the number and size of the dents and the repair costs.
Why are wet leaves on the road so dangerous?
Wet leaves act like a film of grease: the braking distance becomes longer and the tyres slip more easily in bends. They also hide potholes, drain covers and road markings. Drive more slowly, brake earlier and keep a greater distance.
How do I get my car ready for winter?
Fit winter tyres, check the antifreeze in the coolant and washer fluid, test the battery and look after the door seals so that they do not freeze. An ice scraper, a hand brush and gloves belong in the car. Before driving, clear snow and ice from all windows and the roof.
More on this: Winter tyresWhen do I need winter tyres?
In black ice, snow, slush, ice or frost, winter or all-season tyres must be fitted, and since October 2024 only those with the Alpine symbol, the snowflake in a mountain pictogram. The rule of thumb in Germany is “from O to O”, i.e. from October to Easter (Ostern).
How can I recognise a weak car battery in winter?
The starter turns sluggishly, the lights flicker when starting, or the start-stop system no longer switches on. Cold and many short trips put additional strain on the battery. If it is older than about five years, have it tested before the winter.
Who is liable in an accident on black ice?
Slippery roads are not an automatic excuse, because your speed must be adapted to the road and the weather. Anyone driving without winter tyres risks a fine and being held partly at fault. Your own Kasko insurer may reduce payment for gross negligence unless your contract excludes this.
More on this: Accident where fault is unclearWho pays for damage to the car caused by New Year's Eve fireworks?
If the person who caused it is known, their liability insurer. Otherwise, fire and explosion damage is usually paid by your partial comprehensive cover (Teilkasko), and wilful damage by your fully comprehensive cover (Vollkasko). Photograph the damage the same morning and report it to the police.
Family and children
Child seats, the way to school and safe journeys for the whole family.
Which child seat is right for my child?
Children up to 12 years of age need a child seat as long as they are shorter than 150 centimetres. What matters is height and weight, not age. Seats according to i-Size (ECE R129) are based on body height, and babies travel rear-facing in them until at least 15 months. Try the seat in your own car before you buy it.
What are the most common mistakes when buckling children in?
The belt is too loose, for example over a thick winter jacket, the lap belt lies across the stomach instead of low over the hips, or the shoulder belt runs under the arm. Rule of thumb for seats with their own harness: no more than one finger should fit between the harness and the child.
Does the child seat have to be replaced after an accident?
Usually yes. Many manufacturers recommend replacing it after every accident, even if no damage is visible, because hairline cracks in the plastic are often invisible. After an accident that was not your fault , the new seat is part of the damage, and we include it in the report.
More on this: Accident damage reportWhat should grandparents know when they drive their grandchildren?
Practise installing the child seat calmly beforehand, ideally with the instructions. A rear-facing seat may only be placed on the front passenger seat if the airbag is switched off. The child lock on the rear doors prevents children from opening the door while driving.
More on this: The right child seatWhat should I look out for when buying a family car?
Enough Isofix positions, sufficient space for several child seats and a boot that the pram fits into. Sliding doors are practical in tight parking spaces. The Euro NCAP crash test results also show how well children are protected. Try your child seats in the car before you buy it.
More on this: Used car inspectionHow can a long car journey with children be more relaxed?
A break with some exercise about every two hours, snacks and drinks within reach, audiobooks or games for the journey. Many families set off early in the morning or at bedtime. Heavy luggage belongs secured in the boot, not loose in the passenger compartment.
More on this: Securing luggage properlyHow dangerous is heat in the car for children and animals?
Life-threatening. In the sun, a car heats up to over 50 degrees Celsius in a short time, and a gap in the window hardly helps. Never leave children or animals alone in the car, not even for a few minutes. If you see a child or animal in distress, call the emergency number 112 immediately.
How do I transport my dog safely in the car?
Safest in a sturdy transport box in the boot, crosswise to the direction of travel directly behind the back seat, or with a dog guard and a safety harness attached to the belt. Animals count as cargo and must be secured, otherwise you risk a fine.
How do we practise a safe way to school?
Walk the route together several times before school starts and choose the safest one, not the shortest, with traffic lights and zebra crossings. Later your child walks ahead and you follow at a distance. Many schools have a school route plan, so ask for it.
What should parents who drive their child to school bear in mind?
Do not stop in the second row, on the pavement or in a no-stopping zone, as this endangers the very children who come on foot. It is better to park a little further away and walk the last bit together, or to use drop-off points where available. Always let children get out on the pavement side.
How can children be seen better in the dark?
With light-coloured clothing and above all with reflectors on their jacket, school bag and shoes. Someone dressed in dark clothing is only recognised from about 25 metres with dipped headlights, and with reflectors from up to 140 metres. That makes the decisive difference in braking distance.
Which road signs should children learn first?
The pedestrian light, the zebra crossing, the stop sign, the signs for footpaths, cycle paths and shared foot and cycle paths, and the traffic-calmed area in which children are allowed to play. Children learn them best on the way, when you talk about them together.
How do I explain a lorry's blind spot to children?
With a simple rule: if you can't see the driver in the mirror, the driver can't see you either. At junctions, wait behind the lorry, never to the right of it, not even on a bike. Many road safety organisations (Verkehrswacht) demonstrate this directly on a lorry at their event days.
How do I cross the road safely with a pram?
If possible at traffic lights, zebra crossings or dropped kerbs. Never push the pram onto the road between parked cars before you can see for yourself whether the road is clear, because the pram enters the traffic first. Reflectors on the pram help in the darker months.
What does a roadworthy children's bike need?
Two independent brakes, a bell, a white light at the front and a red light at the rear with reflectors, yellow reflectors on the pedals and spoke reflectors or reflective tyres. Check the brakes, tyre pressure and lights before every season.
How should a bicycle helmet fit on a child?
Level, about two finger widths above the eyebrows, and it should not wobble. The straps form a V under the ears, and one finger fits under the chin strap. After a fall or if there are visible cracks, the helmet should be replaced.
What applies to new drivers in their probationary period?
The probationary period lasts two years. During this period and until the age of 21, a 0.0 blood alcohol limit applies. One serious or two less serious offences lead to a remedial course and extend the probationary period to four years. With accompanied driving from 17, a registered companion sits next to the driver.
Which assistance systems help older drivers?
Particularly helpful are a reversing camera, parking aid, blind spot warning, emergency brake assist and an automatic gearbox. A driver safety training course or a voluntary drive with a driving instructor is also useful, as it shows honestly where you are confident and where you are not.
More on this: Driver assistance systemsHow do I plan a low-barrier day trip by car?
Check beforehand whether there are disabled parking spaces, ramps, lifts and accessible toilets at your destination; many destinations list this on their website. Disabled parking spaces may only be used with the appropriate parking permit. Allow more time for breaks.
Out and about in Berlin and Brandenburg
City motorway, tree-lined roads, cycle traffic and commuting: traffic in our region.
Parking damage in Berlin and the person who caused it is gone: what should I do?
Photograph the damage and the surroundings, look for witnesses and report it to the police. If the person who caused it is found, their liability insurer pays. If they remain unknown, usually only your own fully comprehensive cover (Vollkasko)helps. A report records the damage for both cases.
More on this: Evidence preservationWhat is important in an accident on the Berlin city motorway?
On the A100 and other city motorways, the hard shoulder is sometimes narrow or missing altogether. Stay as far to the right as possible with your hazard lights on, get out on the side of the crash barrier and get to safety behind it. Then get help via the emergency number 112 or the police on 110.
More on this: Accident on the motorwayHow do I avoid turning accidents with cyclists?
Especially in Berlin with its many cyclists: before turning right, look in the mirror and also over your shoulder. Lorries over 3.5 tonnes must drive at walking pace when turning right in built-up areas if cyclists are to be expected. When getting out, the “Dutch reach” helps: open the driver's door with your right hand, and you automatically look backwards.
How do I drive safely through roadworks and narrow sections?
Adjust your speed, keep your distance and watch out for narrow lanes; the left one is often limited to a certain width, for example two metres. If a lane ends, merge alternately only right at the narrowing, using the zip method. Changing lanes too early or blocking others causes unnecessary traffic jams.
Who pays in an accident on the way to work?
The damage to your car is paid, as usual, by the insurer of the person who caused the accident. Injuries on the direct way to work are also covered by the statutory accident insurance (Berufsgenossenschaft). So inform your employer as well; this also applies to everyone who commutes between Berlin and Brandenburg every day.
What should I watch out for on country roads in Brandenburg?
Many routes run along tree-lined avenues, and trees right at the edge of the road leave hardly any margin for error. In the morning and evening, wildlifeoften crosses the road, plus there are agricultural vehicles and blind bends. Outside built-up areas, the maximum speed is 100 km/h, and less on many routes, so watch the signs.
More on this: Car assessor in the Berlin surroundingsWho is liable for damage in a multi-storey or underground car park?
If another car damaged yours, its liability insurer. The operator is usually only liable for its own fault, for example a defective barrier. When manoeuvring, mutual consideration applies, and often both parties are liable proportionally. Report damage immediately, before you drive out.
More on this: Accident where fault is unclearIs there a car assessor in Marzahn-Hellersdorf?
Yes, our office is at Blumberger Damm 96, 12685 Berlin-Marzahn. We usually inspect vehicles in Marzahn, Hellersdorf, Biesdorf, Kaulsdorf and Mahlsdorf directly on site, at home, at work or at the garage, often the same day.
More on this: Car assessor in MarzahnDo you also come to Potsdam and the surrounding area in Brandenburg?
Yes. We work throughout Berlin and in Brandenburg, for example in Potsdam, Bernau, Oranienburg, Falkensee, Königs Wusterhausen, Schönefeld and Strausberg. We will briefly agree appointments outside Berlin with you.
More on this: Car assessor in the Berlin surroundingsHow can I reach CARCHECK BERLIN?
By mobile and WhatsApp on 0163 7962575, at the office on 030 65798710 and by email at info@carcheck-berlin.de. You can also request a call back. We can be reached every day.
More on this: ContactWhere is the CARCHECK BERLIN office?
At Blumberger Damm 96, 12685 Berlin-Marzahn. Because we inspect most vehicles on site, we are out and about a lot. If you would like to drop by, please call briefly beforehand.
More on this: ContactCan I send photos of the damage in advance?
Yes, via WhatsApp or via the form for the online repair cost estimate, where you can upload up to 20 photos. This gives you an initial assessment without obligation. If you do not want to use WhatsApp, send the pictures by email.
More on this: Repair cost estimateDo you also advise in English?
Yes, we advise in German and English, on the phone, via WhatsApp and during the inspection. The most important pages of this website are also available in English, and all others can be translated automatically using the language selection at the top.
More on this: LanguagesWho is behind CARCHECK BERLIN?
Tilo Neumann, master motor vehicle technician and independent vehicle assessor. Since 2008 he has prepared more than 8,000 reports for over 5,000 customers and looks after his customers personally, in German and English.
More on this: Tilo NeumannWhat equipment does a car assessor work with?
Typical equipment includes a camera and scale for documentation, a paint thickness gauge, a diagnostic tool for reading the fault memory and a tread depth gauge. We calculate the repair costs with the DAT system, which contains the manufacturer data on spare parts and labour times.
Where can I find reviews, and how can I write one myself?
You can find genuine Google reviews from our customers on our “Reviews” page (in German). If you were satisfied with us, we would be delighted to receive a review of your own on Google.
More on this: ReviewsYour advantages with CARCHECK Berlin
What you get as a customer: personal, independent, mobile and transparent.
Do I have a personal point of contact at CARCHECK Berlin?
Yes. Tilo Neumann, owner of CARCHECK Berlin, looks after you personally – from your first contact through the vehicle inspection to any technical questions later on.
Will I get an independent report from CARCHECK Berlin?
Yes. CARCHECK Berlin works independently of insurers and garages and prepares the report on your instruction. After a not-at-fault accident you are generally free to choose your own assessor.
Can I reach CARCHECK Berlin around the clock?
Yes. You can reach CARCHECK Berlin by phone at 0163 7962575 around the clock – also at night and at weekends. You can also write on WhatsApp at any time or book an appointment online. See Contact.
Is the first assessment of my damage free?
Yes. You can discuss your damage without obligation first, for example by phone or by sending accident photos via WhatsApp, and then decide whether to commission a report. What a report costs and who pays is explained under Costs and process.
Does the assessor from CARCHECK Berlin come to my vehicle?
Yes. Tilo Neumann inspects your vehicle where it is – at your home, your workplace, a garage or another suitable location in Berlin and Brandenburg. See the service area.
Can I get an appointment at short notice?
Subject to availability, CARCHECK Berlin aims to be on site within 60 minutes – a target, not a guarantee. An inspection on the same day is often possible. Call or book via CARCHECK DirektTermin (the booking form is in German).
How can I contact CARCHECK Berlin – do I have to call?
No, it’s up to you: phone (0163 7962575), WhatsApp, e-mail (info@carcheck-berlin.de), online booking or a preferred appointment are all available. The easiest way to get a free first assessment is to send accident photos via WhatsApp. See Contact.
Can I book my appointment with CARCHECK Berlin online?
Yes. With CARCHECK DirektTermin (the booking form is in German) you can book at any time of day, pick a free slot and receive the confirmation by e-mail straight away. A preferred-time request is only binding once it has been confirmed.
Will I know when the assessor arrives?
By arrangement, you receive travel information or Tilo Neumann’s live location before a mobile appointment, so you can plan your time better.
How experienced is the assessor who inspects my vehicle?
Tilo Neumann is a master vehicle technician (Kfz-Techniker-Meister) and has worked as an independent vehicle assessor since 2008. Since then he has prepared more than 8,000 reports for over 5,000 customers.
Who prepares my report at CARCHECK Berlin – the owner himself?
Yes. Tilo Neumann carries out the inspection and prepares the technical report himself, so you know from the start who is responsible for your report.
How is my vehicle damage documented?
Depending on what is needed, damage recording includes photos, examinations, measurements and technical evidence preservation. The aim is to document the damage the way you need to prove it to the insurer.
Does the report also cover a possible loss in value?
Yes. Besides repair costs, the assessor checks, where relevant, whether there is a diminished value (loss in market value) because the vehicle counts as an accident vehicle even after repair. Whether it applies, and how much, depends on the individual case.
How quickly will I receive my report?
For suitable standard cases, CARCHECK Berlin aims to complete the report within 48 hours; often it is ready on the day of the inspection. If a residual value has to be determined, it takes at least 24 hours longer because of the rules for residual-value determination.
Do I have to pay the assessor’s fee upfront after a not-at-fault accident?
Usually not. Where the requirements are met – in particular after you assign your claim – CARCHECK Berlin invoices the other party’s liability insurer directly. Whether this is possible in your case is clarified in advance. Details: Costs and process.
Will I know the costs before I order anything?
Yes. If you pay for a report or valuation yourself, the price is agreed in advance. All prices (including VAT) are listed under Costs and process.
Is there a special cost offer if I am partly at fault?
Yes. In case of partial fault, the other party’s insurer pays its share of the assessor’s fee in line with the liability quota. CARCHECK Berlin offers to cancel the part that is not reimbursed, under the conditions described on Costs and process.
Can I get a free repair confirmation from CARCHECK Berlin?
Yes, if CARCHECK Berlin prepared your damage report. The repair confirmation is a follow-up inspection after the repair and serves as proof that the repair was carried out properly.
Does CARCHECK Berlin support me after the report, for example if the insurer cuts the claim?
Yes. For technical questions or if the insurer cuts items from your claim, you can contact Tilo Neumann again. He reviews the insurer’s reasoning, also for reports by other assessors, and can prepare a technical statement; the price is discussed in advance. Legal steps are a matter for a specialist traffic-law lawyer.
Can CARCHECK Berlin help with other vehicle questions – and in English?
Yes. Besides accident reports, CARCHECK Berlin offers vehicle valuations, used-car purchase advice, classic and youngtimer valuations as well as motorcycle, quad and technical reports. Advice, inspection and explanation of the report are available in German and English.
Your question isn't listed?
Call us, send a WhatsApp message or request a call back. The first assessment is free and without obligation.
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